EncodeHive Privacy Policy

EncodeHive respects your privacy. This Privacy Policy explains how EncodeHive (“EncodeHive,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, join our early-access list, or otherwise contact us (collectively, the “Services”).

This policy applies to the EncodeHive website and pre-launch early-access program. It does not apply to websites, WordPress installations, video libraries, viewers, customers, or other data controlled by prospective or future EncodeHive customers. If and when EncodeHive offers a product that processes customer content or customer data, the applicable product terms and any data processing documentation will describe that processing separately.

1. Information we collect

Information you provide

When you request early access, contact us, or complete a form, we may collect:

• your email address;
• your name, if you provide it;
• your website URL, if you provide it;
• information about your business, current video hosting or protection setup, video-security needs, and any other responses you choose to submit; and
• the contents of messages you send us.

Please do not submit sensitive personal information through the early-access form.

Information collected automatically

When you use the website, we or our service providers may collect limited technical information, such as your IP address, browser type, device information, pages or links accessed, referring URL, and request timestamps. We may use this information to operate, secure, troubleshoot, and improve the website, including preventing spam and abuse.

2. How we use information

We use the information described above to:

• maintain, secure, and improve the website;
• respond to your inquiry or early-access request;
• send you product, beta, launch, or early-access updates related to EncodeHive;
• understand whether and how prospective customers may use EncodeHive;
• prioritize product research, integrations, and development; and
• protect against fraud, spam, security incidents, and misuse, and comply with legal obligations.

We do not sell personal information. We do not use early-access form responses to make decisions that produce legal or similarly significant effects about you.

3. Legal bases (EEA/UK visitors)

Where the laws of the European Economic Area or United Kingdom apply, we process personal data based on one or more of the following legal bases:

• Legitimate interests: operating and securing our website, responding to requests, understanding interest in EncodeHive, and developing our business, where those interests are not overridden by your rights.
• Consent: where we ask for your consent, including for communications where consent is required by law. You may withdraw consent at any time.
• Legal obligations: where processing is necessary to comply with applicable law.

4. How we share information

We may share information with service providers that help us operate the website and early-access program, including Cloudflare, which provides website, security, form-processing, and database infrastructure. These providers may process information only as needed to provide services to us and subject to applicable contractual and legal safeguards.

We may also disclose information if we reasonably believe doing so is necessary to comply with law, enforce our rights, protect the security of our Services, or protect the rights, property, or safety of EncodeHive, users, or others. If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

5. Data retention

We retain early-access and contact information for as long as reasonably necessary for the purposes described in this policy, including communicating about EncodeHive, validating demand, maintaining records, resolving disputes, and meeting legal obligations. We may delete or anonymize information when it is no longer needed.

You can ask us to delete your early-access information at any time by contacting us at [email protected]. We may retain limited information where necessary for legal, security, fraud-prevention, or recordkeeping purposes.

6. Marketing communications

If you opt in to early-access communications, we may send you messages about EncodeHive, including beta and launch updates. You can withdraw consent or opt out of promotional emails at any time by using the unsubscribe link in an email or contacting us at [email protected]. We may still send limited non-promotional messages where necessary, such as a response to a request you make.

7. Cookies and similar technologies

The website may use essential technologies needed for its operation, security, and spam prevention. If we introduce non-essential analytics, advertising, or similar cookies, we will provide any notice and choices required by applicable law before or when they are used.

8. International transfers

Your information may be processed in countries other than the country where you live. Those countries may have data-protection laws that differ from your local laws. Where required, we use appropriate safeguards for international transfers of personal data.

9. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; to withdraw consent; or to complain to a data-protection authority.

To exercise a right, email [email protected]. We may need to verify your request before responding. Your rights may be limited in certain circumstances, as permitted by law.

Residents of certain U.S. states may have additional privacy rights under applicable law. EncodeHive does not sell personal information or share it for cross-context behavioral advertising as those terms may be defined by applicable U.S. privacy laws.

10. Children’s privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13, or a higher minimum age where required by applicable law. If you believe a child has provided us personal information, contact us at [email protected] and we will take appropriate steps to delete it.

11. Security

We use reasonable technical and organizational measures intended to protect information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are material, we will provide additional notice where required by law.

13. Contact us

For questions or requests about this Privacy Policy, contact: